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Live Chat Software: |
LiveChat is a fast and intuitive live chat software to enable your sales representatives to contact customers on the website.
Help online visitors find what they need before they leave your site.
Why to use LiveChat?
Increase number of finalized transactions
Rise overall customers satisfaction
Improve sales conversion rate
Provide costless communication channel for your visitors
Analyse efficiency statistics and reports |
| Advantages Of Live Chat: |
Boost Your Sales:
Boosting/increasing sales (LiveChat solution users buy 3 times more often than other web users)
Higher number of uncompleted-sales reduction caused by lack of information or customers’ doubts
Way to help live and accompany your customers during the sales process |
Human Touch Added to Your Site:
Building better customer-operator relations thanks to the photo placed in the web communicator window
Customer satisfaction and a stronger bond to the brand
Returning people satisfied with the customer service
No need for customer to install additional software to chat with the operator |
Personal Support:
Costless communication channel for the customers
More effective time spent with the customer
Another efficient communication channel for your call center
Way to reduce the amount of call center seats
Remote work – operators can perform their activities from any place |
Intelligent Visitor Engagement:
Active chat invitations
ability to send and view URL addresses, send the chat transcriptions to your e-mail, transfer the chat to another operator, create conference with many operators |
Real-time Web Monitoring:
Identify your customers by reffering websites and search keywords
Live preview activity on your website |
Efficiency Statistics and Reports:
Data for analysis and efficiency optimization – statistics shown in the application indicate the operator’s response time to customer inquiry
Chat transcription as a source of opinions and comments reflecting customers’ needs and expectations
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